At RONSTER BIKES, we provide secure, reliable, and fully insured shipping for all electric bikes and accessories across the United States.
•In-Stock Orders: Most items are processed and prepared for dispatch within 24 to 48 hours after payment confirmation.
•Verification: However, we begin processing your order for shipment immediately once we receive and confirm payment. Our team works diligently to ensure your order is prepared and dispatched as quickly as possible.
•Tracking Data: A formal shipping confirmation email containing your active carrier tracking number will be issued the moment your order leaves.
U.S. Shipping Estimates and Freight Logistics
•Delivery Appointments: Once the shipment arrives at your local freight terminal, the carrier will call you directly at the phone number provided at checkout to arrange delivery.
Shipping Costs and Promotions
All applicable shipping fees or active free-shipping promotions are calculated transparently and displayed clearly in USD before you finalize your transaction at checkout. No unexpected fees will ever be added after an order is processed.
Delivery Requirements and Restrictions
•Address Restrictions: Freight carriers cannot deliver vehicles to P.O. Boxes, military APO/FPO addresses, or certain highly remote locations.
•Accuracy: Please verify your phone number and delivery address before submitting your order. RONSTER BIKES is not responsible for secondary redelivery fees or carrier storage charges caused by incorrect contact data.
Transit Damage and Missing Items
Please inspect your shipping crate and vehicle thoroughly upon arrival before signing the delivery receipt.
If you notice visible structural damage to the packaging or bike, write “Damaged upon receipt” clearly on the carrier’s delivery paperwork.
Take clear photographs and video of the damage and email them to sales@ronsterbikes.com within 48 hours. Our dedicated team will immediately handle the carrier claim and organize replacement parts or a vehicle swap at no cost to you.
Order Cancellations and Interceptions
If you need to adjust an address or cancel an order, contact us immediately. Once a freight shipment has been picked up by the LTL carrier, the order can no longer be canceled or rerouted in transit, and any subsequent returns will fall under our standard Refunds & Returns Policy.