At RONSTER BIKES, we want you to feel completely confident when ordering your premium electric dirt bike. We understand that buying an e-bike is a major investment, which is why we offer a clear, transparent, and fair returns process for all customers within the United States.
If your purchase does not meet your expectations, please review our comprehensive policy requirements below and contact our customer service team before attempting to ship any products back to our warehouse.
You must contact RONSTER BIKES at within 30 days of your delivery date to request a return or exchange. The countdown begins the day the shipping carrier marks your item as delivered. We cannot accept return requests or exchange inquiries after this 30-day window has closed.
How to Request an Approved Return
To initiate a return, email our team with your original order number, the full name used during checkout, and a brief explanation of why you wish to return the item.
Do not ship any items back before your return is officially approved.
Once approved, you will receive a Return Merchandise Authorization (RMA) number and specific warehouse routing instructions.
Returns sent without an RMA or prior written approval may be refused at our loading dock or severely delayed.
Strict Return Eligibility Criteria
To qualify for a full or partial refund, the vehicle or accessory must be in brand-new, sellable condition.
•For electric dirt bikes, the bike must be unridden with an odometer reading of exactly 0 miles.
•The item must be returned inside its original factory packaging and shipping crate.
•You must include all original parts, keys, chargers, batteries, manuals, and tools that came inside the box.
If a returned item shows clear signs of outdoor use, physical damage, modification, or missing components, the return will be rejected entirely, or your refund will be significantly reduced to reflect the devalued condition of the bike.
Return Shipping Costs and Restocking Fees
Unless the return is due to a documented manufacturing defect or a fulfillment error on our part, the customer is solely responsible for all return shipping logistics and costs.
Due to the heavy weight and classification of electric dirt bike batteries, returns must be shipped via a certified LTL freight carrier. These freight costs typically range between $150 and $300 USD depending on your geographic location.
For all standard “buyer’s remorse” returns, such as ordering the wrong size or color or changing your mind, a 15% restocking fee will be deducted from your final refund amount. This fee covers our warehouse team’s time to inspect, safety-test, and repackage the vehicle.
Damaged, Defective, or Incorrect Shipments
Please inspect your shipping crate and electric bike immediately upon delivery. If your bike arrives damaged in transit, features a manufacturing defect, or is the incorrect model, contact us within 48 hours of delivery.
Email sales@ronsterbikes.com with your order details and attach clear photographs or videos of the issue, including shots of the outer packaging.
Once our team confirms shipping damage or a factory defect, we will work quickly to resolve the problem at no additional cost to you. Depending on the situation, solutions include mailing replacement parts, arranging local repair assistance, or organizing a full vehicle replacement.
Refund Processing Timelines
Once your return shipment arrives at our facility, our technicians will inspect it within 1 to 2 business days to verify its condition and contents. If your return is approved, we will immediately initiate a refund to your original payment method. Please note that banks, credit card processors, and financing platforms typically take an additional 3 to 7 business days to post the funds back into your account.